Refund Policy

Apartment 9K refund policy:

Eligible returns of products purchased on may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, within 30 days (10 days in the case of beauty products) from the date of delivery to the Apartment 9K's return address listed on the shipping label by the customer.

Returned merchandise must meet the below requirements in order to be accepted for a store credit:

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.  For lingerie products, the underwear protection, when provided, must also be intact.  No exceptions will be accepted.
  • Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.
  • Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached.  Returns on these specific items will only be honored if the label remains intact.
  • Due to the intimate nature of swimwear, tights and lingerie, these products should be tried on wearing your own clothing underneath.
 All items must match those identified in return request.